What items are accepted to trade-in?
The following Tea Collection items in new or gently-used condition are accepted as part of the trade in program:
- Swimwear (two piece must include both pieces)
- Sleepwear (complete set only)
Please note that items must be clean and in very good condition with no missing brand or size tags. Items must also be free from stains, holes, fading, excess wash wear, and odors. See below for exclusions and additional notes.
Items that are not accepted include the following:
- Bloomers without a matching dress
- Single pajama top or bottom
- Incomplete baby sets
- Any item that has stains, holes, fading, excess wash wear, odors, or is dirty.
What do I receive in exchange for sending the items?
Tea Collection is offering $5 off your order on teacollection.com for each accepted item. Your $5 off trade in codes apply only to new arrivals items and can be combined with site promotions. There is no limit to the number of trade in codes you can use on your order. However, trade in codes will only apply towards full priced items in your cart. They will not be applied towards sets, sale, clearance, and final sale items. See the email you received from Tea Collection that contains your codes for more information including the expiration date.
How do I trade in my Tea Collection items?
You have the option to mail your items to us or take your trade-ins to a participating retail store.
Where can I drop off Tea Collection items in-person?
The following are retail locations that can accept Tea trade ins (please note, processing time may be longer with retail store drop-offs):
1003 West 34th Street
Austin, TX 78705
8419 Germantown Ave
Philadelphia, PA 19118
540 Hayes Street
San Francisco, CA 94102
Once you arrive at the retail store location with your trade in items, you’ll need to give a sales associate your trade in ID. You can find the trade in ID in the email you received after you filled out the trade in form.
How do I mail my items?
To mail items in, you have two address options depending on what location is closest to you. For the West Coast, use the following address:
PO Box 82408
Kenmore, WA 98028
For the Mid West and East Coast, use the following address:
4440 Round Lake Road W
Arden Hills, MN 55112
To ensure we have the information needed to process your trade-ins, we ask that you print out a copy of your trade in form that was emailed to you after submitting your trade in request and include it in the package. If you don’t have a printer, you can simply write your name and trade in ID (provided in the email) on a piece of paper and include it with your items.
What are some pro tips for purchasing a shipping label?
We highly recommend purchasing your shipping online either through USPS or Sendle to get the best rate. Pricing at USPS retail locations typically is more expensive. USPS and Sendle tend to offer the best pricing for packages under 1lb. If you don't have a scale at home, we recommend using Sendle, since they offer low rates on a wider range of weights. Sendle pricing can be found here.
What should I use for packaging?
We strongly encourage you to reuse any packaging materials you have from shipments you’ve previously received because it’s the most eco-friendly option! Do you have an Amazon poly mailer or box? Perfect! Just be sure to remove the old shipping label or place your shipping label so that it covers the prior label.
What condition do the items need to be?
In order to receive credit, items must be in new or gently used condition. We do not accept brands other than Tea Collection or items that have holes, stains, fading, or excessive wear.
How many items can I trade-in?
You can trade in as many items as you'd like, so long as they meet the condition requirements stated above. All items should be sent together under 1 trade-in ID. Submitting multiple trade-in requests and shipping separately will still only result in 1 offer code being sent to you.
What happens to items that aren’t accepted?
Items received that are not accepted will be donated to a partner charity and will not be returned to the sender.
If my items are donated, is the donation tax deductible?
Since we are not a charitable organization, your clothing donation is not tax deductible.
What happens to the items once they are dropped off or mailed in?
If you mail in your items, we will match up the name and address used for the return address and/or the form included in the package with the information you provided in the trade in form.
If you drop off your items at a participating retailer, we will use the trade in number to match up your items with the information you provided in the form. Tea Collection will then receive the information needed in order to email you your offer code(s) based on the number of items accepted.
Please allow 2-4 weeks from the time the items are received in order for us to process your trade-ins and send you your offer code(s).
When do I receive my Tea Collection offer codes?
Tea Collection will send the code(s) to you via email within 4 weeks from the time in which we receive your items. If more than 4 weeks have passed from the time you dropped off your items or tracking shows your package was delivered, please contact firstname.lastname@example.org.