Seller Protection

  • Shipping Label Insurance: When a seller purchases their shipping label through the site and the shipment is lost in transit, Kidizen will cover the costs of the refund to the buyer. The tracking number will need to show that the order was shipped (i.e. scanned by the post office) and that it was not delivered to its destination. The shipping label also must be unaltered. If the tracking shows the item arrived at its destination, then the buyer is responsible. If the seller purchases shipping on their own, then the seller will be responsible for contacting USPS (or other carrier they have used) and if deemed lost will need to provide a refund to the buyer. 
  • Dispute Mediation: Kidizen mediates disputes if the buyer feels that the items are not as described and the buyer and seller are not able to agree upon a solution. 
  • Fraud Protection: Kidizen closely tracks buyers who file multiple disputes in order to protect sellers from buyers who may attempt to file false claims in order to receive refunds.